Lack of Information
Very easy to view products and pay for them. The Shop App is horrible. No shipment information action was ever provided. I don’t know when or if I’ll ever actually receive the product. Will not be purchasing anything again from this company.
Item never received. No response after multiple follow-ups
Followed up multiple times but no response on an item I had ordered several months ago. No reply on my request for refund.
Where are they?
I haven’t even received them and am frustrated it’s taking this long with no communication.
Still no laces
Never shipped after 4 months. No response from customer service.
10 Days Since Order, No Shipment Yet
I ordered these laces 10 days ago, and haven't even received a notice that they have shipped yet. So, it's hard to say how good the product is, but one thing I do know is that it shouldn't take 1.5 weeks to ship a pair of laces. If there are supply chain problems due to the pandemic, that should at least be noted somewhere on the website when you order.